Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Ok guys, so you all know that I’m not one to be petty! But I’m really disappointed in @iwearglam the customer service i received yesterday from @toileonnah and her staff was so unprofessional!

I bought this DEEP WAVE CLOSURE, from @iwearglam at 6:45p right before they closed. I got to my hair appointment & this is what came out of the bag. As you see, the closure is not a good quality, it’s balding state, basically alopecia! I understand that the store has a policy in place for no exchanges or refunds, however there is an exception to every rule when you’re handing these out.

So i politely call the store, speak with the employee explain the issue. She reiterates the policy & suggests i come by. I get there, of course she assumes I’ve done something to the hair. We text back and forth @toileonnah and she wouldn’t take ownership in the fact that this was a poor quality closure & instead suggests that my stylist is not familiar with this style.

I stay in the store for about an 1 hour. Explaining/Demanding a refund, after multiple text messages between @toileonnah @iwearglam and myself she refuses to return it. I have shown this closure to 3 professional “popular” hair stylist today! None of them want to use it and all of them thinks that @iwearglam should exchange it...

moral of the story! People blow up and lose quality in their product. DONT SUPPORT I WEAR GLAM!

It’s cheap! #iwearglam #theshaderoom #balleralert #ellematicview #detroithairstylist #cheap

Product or Service Mentioned: I Wear Glam Hair Extension.

Reason of review: Bad quality.

Monetary Loss: $85.

Preferred solution: Full refund.

  • Iwearglam
  • Deepwave
  • Theshaderoom
  • Theballerart
Company wrote 0 public responses to the review from Nov 17, 2017.
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